There’s Humbleness in Humility

It was Friday, and I was finally in the home stretch for the weekend - hoping for an easy day. While checking on our new AI phone system, I called back a customer to confirm a few details. Long story short, they were already upset because their scheduled appointment was wrong. I get it - that kind of thing can throw your whole day into chaos.

But as I tried to explain what needed to be done, he grew even angrier. After he chewed me out for what felt like an eternity, I was left feeling drained and unhappy. Those kinds of exchanges always take it out of me — like an uninvited transfer of energy.

I went to the restroom shortly after and began to pray. At first, it started as a “why me, God?” moment - full of frustration and self-pity. But then something shifted. My prayer turned from complaint to gratitude. From “why me?” to “why not me?”

I began to thank God, giving Him praise even in the difficulty, realizing that the Lord Himself had entrusted me to handle that situation with grace, honesty, apology, and humility. I affirmed to the customer that I was upset for him too and that this wasn’t how we conduct business. Even so, he still wanted to speak to a manager.

But who am I to question God? I am His servant, and I am here to serve - may it all be for His glory.

Just the day before, I had received a glowing review from another customer who said I was calm, patient, and understanding while helping her. I almost didn’t take that call; it was right before my lunch break, and I wanted to log off. Yet that same call lasted twenty extra minutes and ended with praise for my service. I walked home afterward, humbled and grateful - giving God all the glory.

So today, after my short breakdown, I did the same. I realized that the way someone else handles their anger is their burden, not mine. I don’t have to carry it.

“Why, my soul, are you downcast? Why so disturbed within me? Put your hope in God, for I will yet praise Him, my Savior and my God.”- Psalm 42:11

It’s a perfect picture of an inner turnaround - just like in this Psalm, I acknowledged my feelings but deliberately chose to praise God anyway.